Aguas Andinas, the largest water and sanitation provider in Chile, earned recognition at the 2025 Critical Communications World Congress (CCW) for its cutting-edge control and communication system, which ensures the steady supply of water to millions of residents in Santiago, Chile's bustling capital. This advanced solution, designed by Motorola Solutions, seamlessly integrates a SCADA RTU (Supervisory Control and Data Acquisition Remote Terminal Unit) system with a state-of-the-art TETRA voice and data communication network. This powerful combination allows the company to remotely monitor, control, and manage water distribution processes, while also alerting field personnel through radio communication whenever intervention or maintenance is required.
Ma. Soledad Calderón H., Assistant Manager of Digital Services at Aguas Andinas, emphasized the critical need for reliable and extensive communication networks: "Providing clean, potable water to over 8 million people demands a robust, reliable system for data and voice communication that covers all corners of the city." She explained that the Motorola Solutions system dramatically increases data transmission capacity, allowing the company to efficiently monitor and control water management processes even under challenging conditions, such as extreme weather events. "Our solution empowers us to respond swiftly to alerts, ensuring a continuous and secure water supply for the capital."
The heart of the system is the SCADA RTU, which is supported by an extensive network of sensors distributed across the water and sanitation infrastructure. These sensors constantly relay critical data—such as water pressure changes in valves—to the central command center through the TETRA network. If a sensor detects a fluctuation, for example, indicating a drop in pressure, the SCADA RTU transmits this data in real-time. Technicians at the control center immediately assess the situation and determine the appropriate response, which could involve remotely adjusting valves or dispatching a maintenance crew using the TETRA radio network to address the issue.
The TETRA network's voice and data capabilities play a crucial role in the dispatch and coordination of teams on the ground, ensuring that the technical teams receive accurate instructions and stay connected throughout the maintenance process. This integrated approach allows Aguas Andinas to act swiftly and efficiently, minimizing disruption and maintaining the integrity of the water supply system.
Elton Borgonovo, Vice President of Motorola Solutions Latin America, extended his congratulations to Aguas Andinas for their prestigious nomination at the CCW, where they stood alongside other groundbreaking companies from around the world. "Aguas Andinas' commitment to modernizing its operations is a testament to their dedication to safeguarding this essential service for the communities of Santiago," he remarked. "Motorola Solutions is honored to support their vital work in ensuring the city's water infrastructure is resilient, reliable, and ready for the future."
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