Hytera Communications, a global leader in professional communications technology, has successfully deployed its cutting-edge SmartOne Unified Communication Platform to assist the Iraqi Ministry of Interior (MOI) in transforming Baghdad's emergency services. This groundbreaking project, launched in 2024, introduces a centralized 911 emergency call center, a major milestone in the advancement of public safety communication for the Iraqi capital.
Previously, Baghdad’s emergency services were fragmented, operating under 26 separate emergency numbers. Seeking to streamline and unify its response system, the MOI turned to Hytera’s SmartOne solution, which seamlessly integrates a wide range of communication technologies. The platform combines DMR and TETRA radio systems, body camera feeds, and more, creating a unified response system for police, fire, and medical services across the city.
The SmartOne solution includes a fully integrated 911 call center with more than 300 operator seats, allowing for smooth emergency call intake, case creation, real-time situational tracking, and multi-agency dispatch. This comprehensive system also features advanced capabilities such as computer-aided dispatch (CAD), visualized command and GIS mapping, patrol and duty management, incident analytics, and mobile applications for police officers. These tools significantly enhance situational awareness, optimize resource management, and shorten emergency response times, ultimately improving public safety.
"This project is a landmark achievement for Iraq," said Prime Minister Mohammed Shia’ al-Sudani. "It represents a crucial step forward in our digital transformation, reinforcing security, and improving the delivery of essential services to the people."
The SmartOne platform’s microservice-based architecture ensures it is scalable and resilient, while the data-driven backend enables continuous monitoring and performance assessment through call logs, incident trends, and proactive alerts. These features empower the MOI to make informed decisions and adapt strategies as the city’s safety needs evolve.
The platform has proven its capability from day one, handling an impressive 100,000 calls on its first operational day. With this new 911 infrastructure, Iraq has set a benchmark for other regions, particularly conflict-affected areas, looking to modernize their emergency services with integrated technologies.
This transformative project has already earned international recognition, being shortlisted for the 2025 International Critical Communications Awards (ICCAs) in the category of Best Use of Critical Communications in Public Safety. The nomination highlights the project’s profound impact on public safety communications and its role as a model for global best practices.