Motorola Solutions has introduced a cutting-edge AI-powered solution to support first responders in making timely, informed decisions while enhancing police reporting and fostering stronger community engagement.
On Monday, the company unveiled AI Assist, a groundbreaking technology that combines human expertise with AI for public safety. Along with AI Assist, Motorola launched the SVX (secure voice and video converged), a unique body camera integrated with a radio. When paired together, AI Assist and SVX seamlessly integrate AI into key law enforcement tools, making first responders' work more efficient and effective.
For instance, AI Assist allows the SVX device to instantly scan a license plate or driver's license, search for relevant records or alerts, and even function as a live language translator. It also guides officers through vital procedures like administering an EpiPen during emergencies, and can detect critical keywords in radio communications, notifying nearby officers and command center staff in real time.
“This AI is embedded in the software that supports 911 call takers, dispatchers, and officers in the field, offering a comprehensive view of what’s unfolding,” said Mahesh Saptharishi, EVP and CTO at Motorola Solutions. “It’s all about making the information available in real-time so the officers can focus on their tasks, not on gathering data.”
The core philosophy driving this technology is "eyes up, hands free," emphasizing the need to minimize distractions for public safety officers so they can remain alert and responsive to their surroundings. With AI Assist, officers receive real-time updates through voice commands or built-in features, such as using the SVX body camera to search for license plate details—all without diverting their attention from the scene.
“The key is frictionless interaction,” Saptharishi explained. “Officers can now ask for information as if they’re asking a partner right next to them, enabling them to manage their cognitive workload effectively and reduce the chances of mistakes.”
The AI Assist technology also helps responders document incidents more holistically. By integrating data from SVX—like body camera footage, audio conversations, and the officer’s location—with dispatch records, 911 call details, and more, AI Assist cross-references this information for a more accurate and trustworthy view of events. This broader perspective ensures greater accountability and supports evidence-based training and prosecution.
“It’s about accountability—making sure that everything done is properly documented and available for training or legal use,” Saptharishi noted.
Moreover, the technology alleviates administrative burdens, enabling officers to focus more on their core duties. Research by Motorola Solutions reveals that patrol officers spend up to 60% of their time on report writing, entering basic data. With AI Assist, this time is reduced, allowing officers to engage more deeply with the communities they serve.
Motorola Solutions is also committed to addressing concerns about accuracy and bias in its AI systems. Saptharishi assured users that the company’s Technology Advisory Committee works rigorously to ensure responsible deployment and ethical use of the technology.
As AI continues to shape the future of public safety, Motorola Solutions is paving the way for smarter, more effective responses to emergencies, with a focus on enhancing officer performance and community trust.