Krizia Taxi Company, one of the most prominent taxi operators in Davao City, Philippines, has recently revolutionized its dispatch operations by adopting Hytera’s Push-to-Talk over Cellular (PoC) communication system. This shift, powered by Hytera’s advanced HyTalk PoC platform and rugged PoC radios, has drastically improved the company’s dispatch efficiency, regional coverage, and customer service.
Previously, Krizia Taxi relied on an outdated analog radio system that struggled with frequent signal dropouts, high maintenance costs, and the absence of essential features like real-time location tracking. As the company expanded and customer expectations grew, it became clear that a modern communication solution was necessary—one that could offer reliable, real-time voice communication and more efficient fleet management.
Hytera stepped in with a comprehensive, end-to-end PoC solution. This included the HyTalk management platform along with the PNC360S and PNC380 hand portable PoC radios. The solution fully utilizes existing mobile networks and local Wi-Fi infrastructure, effectively eliminating the need for costly and complex radio repeaters. With PoC, dispatchers are now able to instantly communicate with drivers across the entire Davao Region, track fleet activity in real-time, and streamline the process of allocating rides.
In collaboration with Hytera’s local distributor, VMO Enterprises, driver training and continuous support were provided to ensure a seamless integration and use of the new dispatch system. "As someone directly involved in the taxi industry, I can confidently say that two-way radios have completely transformed our operations," stated Ryan Sia, the owner of Krizia Taxi. "Hytera’s solution has given our team instant, reliable communication and enhanced safety features, which are essential for both our drivers and passengers."
The PoC radios offer a suite of features ideal for the challenges of taxi operations. With loud and clear audio optimized for noisy environments, built-in GPS tracking, and emergency alert capabilities, the radios ensure that both drivers and dispatchers stay connected and secure. Designed to military-grade durability standards, these devices are built to withstand the harshest conditions, reducing both equipment turnover and operational costs.
Since the implementation of the PoC solution in 2023, Krizia Taxi has seen dramatic improvements. Dispatchers now experience faster response times, and wait times for passengers have been notably reduced. This enhanced coordination has directly contributed to improved customer satisfaction and business growth.
By adopting Hytera’s PoC technology, Krizia Taxi has not only overcome the limitations of its old analog system but has also achieved a new level of operational efficiency and service responsiveness. For transport service providers operating in dynamic and often challenging environments, Hytera’s scalable and cost-effective PoC technology offers a clear path to digital transformation.